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Xpan’s Credo, our Culture in Action

At Xpan, our credo is more than a value statement — it’s our culture in action. It defines who joins our team, how we work, and remains the foundation of our operating principles for every team member. It sets the tone in our collaboration with our global partners. Grounded in four key principles — We’ve Got Your Back, We Dream Big, We Keep It Real, and We Love What We Do — our CREDO sets the tone for a workplace built on support, innovation, integrity, and joy.

Each credo principle spans across 4 dimensions, starting with the individual and how we show up, especially when no one is watching. The second is within our team, guiding our playbook for every standard operating procedure and project workflow. Thirdly is within the collaborative relationship we have with the many global partners that put their trust and commitment into the work we do. And lastly, our hope is that this credo spans beyond our work and into the communities in which we work, live and play.

We've Got Your Back

We’ve Got Your Back signals our commitment to one another. It’s a promise to lead with humility, empathy and respect — internally and externally. It means we show up to meet our clients where they are and work together to develop a path forward. When obstacles arise, as they inevitably do, we step into them and work hard to create better outcomes. We foster trust through consistent support and show up for our clients and colleagues, especially when it matters most.

We Dream Big

We Dream Big reflects the ambitions that define our future. As perpetual learners and innovators, Xpaners are driven by curiosity and the desire to create meaningful change through educational technology. It means we look past preconceived ideas and limitations that may be imposed by external factors to think of the “third option”. The pace of change is ever increasing, so we ensure we have a line of sight on your future, while reducing the risk of early adoption.

We Keep It Real

We Keep It Real grounds us. We value transparency, integrity, feedback and the candour required to accomplish truly collaborative and challenging learning solutions. Having a safe environment to be authentic with an open mind and heart allows our team to thrive. Real feedback helps us earn, learn and grow and see our blind spots. Success only happens when we are honest — with each other, with our partners, and with ourselves.

We Love What We Do

And finally, We Love What We Do is at the heart of Xpan. Passion fuels our work and laughter fills our virtual hallways. We know the impact our work makes in the community and it fills our hearts to know the value that learners get from the experiences we produce. It’s inspiring to know that the learning solutions we produce can change lives, enable people to improve their employment, complete their academic pursuits, or get a better grasp on important information that might influence their lives in some way. We know excellence thrives when people feel both inspired and connected. Having fun matters.

We will be unpacking each of these values — what they mean, how they show up in our work, and why they matter, in future blog posts. We’ll dive into each, beyond the words and into how this living force shapes every conversation, decision, and deliverable.

Our CREDO ensures that as we grow and evolve, we never lose sight of what makes Xpan special: people who care deeply, think boldly, act authentically, and find joy in the journey.

Bringing it all Together

CREDO is more than a cultural compass—it’s the core of how we do our work and a commitment in action. By centering our work around collaboration, responsibility, excellence, diversity, and opportunity, we shape a workplace and learning ecosystem where people thrive. This is how we bring our culture to life.

As we continue this series on how culture drives our work and impacts learning and development, we invite you to reflect, share your insights, and join the conversation.

Let’s grow a community grounded in purpose and progress.

Connect with Xpan to explore how the CREDO can help elevate your culture, engage your learners, and drive meaningful transformation.

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