Calgary Transit:

Calgary Transit was struggling to train and sustain the workforce needed to operate and maintain its rapidly growing fleet and city expansion. Given the increased ridership, new vehicles, an aging workforce, and new technology, Calgary Transit needed to provide a relevant training program for the electro-vehicle mechanics responsible for maintaining its fleet of Siemen’s light rail vehicles (LRVs). With more than 8 million passengers per year, it was vital that every mechanic be comfortable with servicing all unique aspects of the entire fleet of LRVs. 

Our Xpan credo helped to guide us in developing the right solution for Calgary Transit: 

• We dream big – Back in 2001 the idea of digitizing an entire analog course was a massive undertaking given the kind of technology that was available to us at the time. We knew we were “hitting above our weight class”, but we were also confident this was the ideal approach for Calgary Transit. We set the bold vision and then found the ways to make it happen. 
• We keep it real – Early on in the project we worked to understand who the audience was for this program along with what their learning tendencies were. Obtaining this knowledge allowed us to create a learning solution designed to meet the learners where they were, increasing engagement, knowledge transfer, and retention. 
• We’ve got your back – Coordinating efforts between all stakeholders, which included building on Siemens’ technical manuals, we were able to develop a blended program tailored to Calgary Transit’s exact needs, which included an on-the-job-training component within the LMS.
• We love what we do – Discovering who our clients are, what they need, and building solid, trusting relationships are the very things that allow us to develop meaningful, targeted learning solutions – and we love that.