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Knowledge Experience Series: How the 3 Pillars Fulfill Experiential Outcomes

Applying KX results in strong improvements such as effective learning programs, engaged learners, and increased return on investment for the learning program.

Optimizing eLearning Outcomes

Knowledge Experience (KX) focuses on optimizing learner achievement by including the right organizational language, principles, and values with the right learning experience, and the right digital knowledge solutions or educational technology at the right time.

Putting this principle into practice has resulted in strong improvements in areas including the effectiveness of learning programs, learner engagement, and increased return on investment (ROI) for the learning program.

These improvements can be so profound that they have the potential to change the overall competitiveness of an organization.

In the second of our KX series, we take a deeper dive into how the three pillars behind KX work together and why the sum is greater than its parts.

The 3 Pillars of KX

To reach the desired outcomes and objectives, the design of a learning program must fulfill three experiential outcomes: culture, learner, and user experience. These are the pillars of KX.

Culture Experience (CX)

The Culture Experience creates the foundation of our learning solutions.

It begins with organizational culture—the values that your organization and your people hold dear. The brand, the language, and the vision and mission that drives the organization are the golden thread that weaves throughout all your learning solutions. It will drive the learning solution’s success. 

Within a culture, there are also other aspects to consider including national and regional culture, as well as regulatory and compliance issues. All of these pieces should be woven through the learning solution as these important factors create the story that the learning solution will tell.

Learning Experience (LX)

The Learning Experience focuses on the learner. 

We do this by understanding who the learner is, what they do, and what they need to be able to do. This creates a people-centric solution that enables the learner to achieve their learning goals. Another part of creating a valuable learning experience is recognizing that different people learn differently and that not all tasks are the same. By creating an experiential learning environment, those differences can be overcome and the learner engaged at a human level.

It is challenging to come up with a learning experience that is just right for your learners, their tasks, and your organization but the value is measurable.

User Experience (UX)

The User Experience focuses on ease of use, accessibility, and a frictionless interaction with the learning solution for the learner. 

Learners have the option of accessing learning on several different types of devices from their cell phone to a desktop computer. Therefore, the user experience starts by ensuring the training is accessible on any device, within the organization’s culture and values. Another aspect of user experience is emotional design

Learners need to feel that engaging with the learning solution was impactful and worth their time. They should complete their experience feeling like they have learned something of value to them.

Empathy and Storytelling

The culture experience aligns values, language, and culture of the organization. This alignment blends with the learner experience, and creates a learner-centric solution that accounts for a learner’s unique needs. Finally, the user experience considers the design, technology, architecture, and usability of the learning solution. 

Picture these three pillars as intersecting circles. The area where all three intersect is where KX takes place and memorable and engaging learning experiences are brought to life. 

Empathy and storytelling also play a large part in KX and are the glue that holds the three parts together. They help to keep the learner in the focus of KX. There are many distractions in today’s world, such as information and noise, and attention spans are dwindling. However, at Xpan, when we craft a KX, where the learning tells a story, it becomes a compelling narrative that engages the learner, builds a successful learning solution, and grows a learning culture.

Our next article in the KX series reviews the number of challenges in the development of learning solutions. We examine and explore how KX can mitigate or eradicate these challenges.

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