Reach desired learning outcomes and objectives with the three pillars of KX: Culture Experience (CX), Learner Experience (LX), and User Experience (UX).
In our previous blog post on the challenges and benefits of Virtual Instructor-Led Training (VILT), we explain how instructors are often underprepared before teaching their lesson. In the second installment of our series, we explain how the pillars of Knowledge Experience (KX) effectively address the instructional design demands identified in achieving Technological Pedagogical Content Knowledge (TPACK) and successful VILT implementation.
To reach desired outcomes and objectives, the design of a learning program must fulfill three experiential outcomes: culture, learner, and user experience.
Let’s take a closer look at the three pillars of KX: Culture Experience (CX), Learner Experience (LX), and User Experience (UX).
The Culture Experience (CX) creates the foundation of learning solutions and drives success. It begins with organizations and learning institutions that believe in their instructors and sincerely want participants to succeed. This includes a commitment to transitioning instructors to online learning by helping them acquire the knowledge identified in TPACK.
It also means adopting learner-centric instructional design and weaving the organization’s brand, language, and organizational vision and mission as the golden thread throughout all learning solutions. It aligns instructional vision of what a successful VILT looks like, delineates clear steps to achieve it, and invites learners into the learning experience.
Attending to the Learner Experience (LX) through Instructional Design (ID) is achieved through understanding who the learner is, what they do, and what they need to be able to do. This creates a people-centric solution that enables the learner to achieve their learning and performance goals.
Creating a valuable learning experience includes recognizing that different people learn differently, and that not all tasks are the same. By creating an experiential learning environment, instructors can overcome those differences and engage the learner at a human level.
Instructors and learners are often facing virtual classrooms where many learners tune out and do not engage with the content—if they log in at all. One way to address this challenge is providing learners with the option of accessing learning on several different types of devices: from their cell phone to a desktop computer or even a tablet.
Providing the option to log into the session with a variety of devices will encourage learners to log in at any time or place: and on any device.
Attending to the User Experience (UX) through Instructional Design requires meeting the learner where they are. Creating a community of learners who interact with the instructor, their classmates, and the content, requires focusing on ease of use, accessibility, and a seamless interaction with the learning solution for the learner.
We encourage you to keep KX in mind when creating your virtual training, as it can take your lessons to the next level. The improvements can be profound and have the potential to change the overall competitiveness of an organization.
Stay tuned for our last post in our VILT series, where we will provide tips to engage your online learners!
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