PART TIME

Helpdesk/QA Agent

Summary

Xpan Interactive is seeking a Helpdesk Agent to join the Xpan family as a member of our software team, supporting our clients and users of Xpan’s software applications and solutions.

Driven by a desire to provide unparalleled service, you enjoy the challenge of solving challenges for users and helping them feel supported and appreciated. You are tech-savvy, love software, and enjoy interacting with end users.

Reporting to the Product Manager, you will also play a role in quality assurance to perform manual regression testing and QA on new features to support efforts to continuously improve our products.

Armed with an exceptional eye for detail, you excel at finding bugs, and ensuring the overall quality of the software.

Essential Duties and Responsibilities

  • Assisting with implementations of Xpan’s software applications
  • Supporting clients via Jira Service Desk, phone, screen-share, and email
  • Managing support queue in Jira
  • Creating bug tasks from testing and support tickets
  • Testing bug fixes and new features
  • Regression testing 
  • Assisting eLearning PMs with course QA

Skills and Expertise

  • Customer care and support
  • Quality Assurance Testing
  • MS Office and GSuite
  • JIRA Projects and Service Desk
  • Ability to multi-task
  • Detail-oriented
  • Excellent verbal, presentation, and written communication skills
  • Friendly, calm demeanour
  • Patient with end-users

Education and Experience

  • 1-3 years of software support and/or QA
  • Any customer support experience
  • Proven experience working in a team environment

Notes

  • This position is currently part-time, with the potential to move to full-time in the future
  • This position is remote with occasional meetings at the office
  • Working hours are generally 8:30 to 5:00 with some after-hours work during software releases

If you would like to join our team of big, bold, and creative professionals producing engaging interactive media for big, bold, and creative clients, then what are you waiting for? Apply now by sending us your resume (careers@xpan.ca).