Across industries and throughout sectors it is the front of office staff that has earned the power to make or break a customer experience through a simple smile and a friendly greeting.
Outstanding customer service is an obvious advantage and a little bit of training often goes a long way. Training your staff offers a consistent experience to your customers, increases their engagement and increases the quality of your services.
The benefits of customer service
If your business has customers, then you’re in the customer service business.
Companies that understand that any employee who interacts with customers can benefit from customer service training will see their brand image, and ultimately their client base, improve over time.
People tend to remember an amazing customer experience. They tell their friends about it. And they are happy to even pay more for it.
It’s true what they say: the power of wow really does win the day.
eLearning for enhanced customer service
Customer service training can be delivered in a traditional classroom setting, online, or as a mixture of both. At Xpan, we believe in a blended approach to training, providing the power of eLearning and the hands-on learning needed to practice those new found skills.
eLearning lets students work at their own pace to ensure that they have fully absorbed all the material and are in a position to wow new and returning customers.
Employers can also provide classroom training when needed to further professional development and build hands-on skills.
The bottom line
The best companies look at customer service as a bottom line item. They understand that an investment in customer service is an investment in the company.
eLearning is a simple and cost effective way to improve customer satisfaction that directly impacts the bottom line, improving revenues and encouraging happy customers.
When your company delivers an excellent experience your customers do your marketing for you. An investment in customer service training is a sure fire way to improve your business.
Xpan has delivered many solutions for on-ramping new employees as well as general orientation courses to ensure new hires receive the information to do their job in the best possible manner. Contact us to find a solution best suited for your company.