Category Archives: Thoughts

eLearning For Enhanced Customer Service

Written on May 6, 2013 at 8:19 pm, by

In this current era of constant communication and 24/7 access, customer expectations have never been higher and more demanding. Across industries and throughout sectors it is the front of office staff that has earned the power to make or break a customer experience through a simple smile and a friendly greeting. Outstanding customer service is  Continue Reading »

Project Management Bliss: How to Keep Your Project on the Rails

Written on April 23, 2013 at 7:23 pm, by

We work in an increasingly diverse world where projects are carried out across multiple time zones by a mobile workforce of highly specialized professionals. In this competitive business environment project management spells the difference between projects that sing and projects that fail to deliver as promised. At Xpan we use a highly efficient eLearning project  Continue Reading »

6 Reasons Workplace Safety Starts with eLearning

Written on April 15, 2013 at 5:19 pm, by

A safe work environment is a productive work environment. But first class workplace safety takes hard work and commitment. Long gone are the days of the short, half day orientation. Absolute compliance requires ongoing effort from all levels of the organization. Everyone knows the importance of workplace safety. Yet workplace safety training is often treated  Continue Reading »